Term and Conditions

Welcome to House Of Fraser Shop. These Terms and Conditions govern your use of our website mensclothesuk.com and your purchases from us. By accessing our website and making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Acceptance of Terms

By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1.2 Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and product descriptions, is the property of House Of Fraser Shop and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

1.3 User Responsibilities

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes
• Not attempt to interfere with website security or functionality

2. Products and Services

2.1 Product Descriptions

We strive to accurately display our products, including colours, sizes, and specifications. However, slight variations may occur due to monitor settings and photographic limitations. Our Big & Tall collections are specifically designed for customers requiring larger sizes and extended lengths.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you and refund any payments made for that item.

2.3 Pricing

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

3. Orders and Payment

3.1 Order Process

Placing an item in your shopping cart does not reserve it. An order is only confirmed when we send you an order confirmation email. We process orders within 1-2 business days after payment confirmation.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted systems.

3.3 Order Cancellation

You may cancel your order within 24 hours of placement, provided it has not yet been processed for shipping. Contact our customer service team immediately for cancellation requests.

4. Shipping and Delivery

4.1 Shipping Methods and Times

We offer two shipping options:

• Standard Shipping – £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping – For orders over £50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary depending on your location and customs processing.

4.2 International Orders

We ship to most regions worldwide, excluding Asian regions and remote locations. International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

4.3 Delivery Issues

If your order does not arrive within the estimated delivery window, please contact us. We will work with the carrier to resolve the issue. In case of lost shipments, we will either resend your order or provide a full refund.

5. Returns and Exchanges

5.1 Returns Policy

We accept returns and exchanges within 15 days from the date you receive your order. To be eligible for return, items must be:

• In original condition with tags attached
• Unworn and unwashed
• In original packaging with all labels and tags

5.2 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Accessories that come in direct contact with skin
• Footwear (Boots, Shoes, Sandals, Slippers) that show signs of wear
• Items without original tags or labels
• Personalized or altered items
• Items that have been worn, washed, or damaged

5.3 Return Process

To initiate a return or exchange:

1. Email our customer service team at [email protected] with your order details
2. Wait for authorization and shipping instructions
3. Package items securely and ship to our returns address

Return Address: 22 Walton St, Oxford, GB OX5I 7OW

5.4 Refunds and Exchanges

Refunds are processed to the original payment method within 3-5 business days after we receive your return. It may take 5-10 business days for the refund to appear in your account. Exchanges are processed once we receive the returned item and are subject to product availability.

5.5 Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to:

• Incorrect item received
• Defective merchandise
• Our error in processing your order

6. Liability Limitations

6.1 Product Use

House Of Fraser Shop shall not be liable for any damages resulting from the misuse or improper care of our products. Customers are responsible for following care instructions provided with each item.

6.2 Website Availability

We strive to keep our website available 24/7 but cannot guarantee uninterrupted access. We are not liable for any losses resulting from website unavailability.

6.3 Maximum Liability

Our maximum liability to you for any claim relating to your use of our website or products shall not exceed the total amount you paid for the specific product giving rise to the claim.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your information.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Policy Changes

We reserve the right to update these Terms and Conditions at any time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Information

Thank you for choosing House Of Fraser Shop. We appreciate your business and are committed to providing you with quality products and excellent service.