FAQ

We specialise in premium menswear with a strong focus on inclusive sizing. Our Big & Tall collections are designed for gentlemen who require extended sizes without compromising on style or quality. We serve discerning customers worldwide who appreciate well-crafted clothing and exceptional service.

House Of Fraser Shop embodies sophisticated British style with contemporary relevance. We offer everything from formal tailoring and suits to casual wear like knitwear, hoodies, and jeans. Our collections balance timeless elegance with modern comfort, ensuring our customers feel confident and well-dressed for any occasion.

Yes, we take pride in our extensive Big & Tall range, which includes suits, trousers, coats, jackets, knitwear, tops, and shorts specifically designed for taller and larger frames. Our regular collections also feature comprehensive sizing to ensure the perfect fit for every gentleman.

Our curated selection includes premium suits and tailoring, sophisticated coats and jackets, quality knitwear, versatile tops and T-shirts, denim, trousers, footwear (shoes, boots, sandals, and slippers), and accessories. Each category features carefully selected items that represent the best in menswear.

We provide detailed size guides for each product category. For our Big & Tall collections, we offer extended measurements to ensure optimal comfort and fit. If you need assistance with sizing, our customer service team can provide personalised recommendations.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to ensure your financial information remains protected.

Each order receives careful attention from our team. Processing typically requires 1-2 business days before dispatch. During peak seasons or promotional events, processing may take slightly longer, but we’ll keep you informed throughout the process.

Order modifications or cancellations are possible if requested within 2 hours of placement, provided your order hasn’t entered the processing stage. Please contact us immediately at [email protected] with your order number.

We offer two shipping methods:
Standard Shipping (£12.95): Via DHL or FedEx, delivering within 10-15 business days after dispatch with full tracking.
Free Shipping: Available for orders over £50 via EMS, delivering within 15-25 business days after dispatch.

We deliver to most countries worldwide through our “Global Access” initiative. Some Asian regions and remote locations may not be serviced. You can check specific delivery availability during checkout by entering your address.

Once your order ships, you’ll receive a shipping confirmation email with tracking details and a link to monitor your package’s journey. Our premium carriers (DHL, FedEx, EMS) provide real-time tracking updates.

While we provide estimated delivery times, occasional delays may occur due to customs processing, weather conditions, or local carrier operations. We appreciate your understanding and assure you we work closely with our logistics partners to minimise disruptions.

We want you to be completely satisfied with your purchase. You may return items in original condition with tags attached within 15 days of receipt. Refunds will be processed to your original payment method once we receive and inspect the returned items.

Please contact our customer service team at [email protected] with your order number and the items you wish to return or exchange. We’ll guide you through the simple process and provide a returns authorization.

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service for returns.

Our dedicated customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.

Our operations are based at 22 Walton St, Oxford, GB OX5I 7OW, United Kingdom. We serve customers globally through our online store at mensclothesuk.com.